Organic Mattress and Sleep Canada firmly believes in providing not only the finest certified organic and natural products but providing the best service possible ensuring our customers of an enjoyable shopping experience either in person or by shopping securely on-line. We totally that sometimes the return of a product for a number of reasons is sometimes necessary. Our goal is to always make your experience with us an enjoyable one whether inquiring, purchasing, or returning a product. Please read our detailed return and exchange policy listed below. Should you have any additional questions or wish to request an RA# we are here to assist you every step of the way, feel free to contact us toll free +1 (844) 459-7873, fill out our easy contact form or chat with our Organic Sleep Consultants On-Line.
Returns and Refunds
We will gladly accept and provide a full refund on any organic bedding, pillows, or other regularly stocked merchandise that is unused and unopened excluding special and custom orders. Every product on our website clearly indicates whether or not we stock it or not so this process is very simple for our customers. Again, if you are unclear our friendly an knowledgable staff are here to assist you every step of the way!
Customers are responsible for shipping costs when returning a product to us, unless it was due to an error on our part. It is also important to remember that we offer free shipping on all items across Canada so when returning a product, a refund will be provided minus the outbound shipping costs.
As we feature two distinct certified organic brands, so it is very important for us to detail the comfort policies and return policies for each brand so everyone purchasing a organic mattress or topper has a clear understanding and the proper expectations. Of course should you have any questions feel free to contact us toll free +1 (844) 459-7873, fill out our easy contact form or chat with our Organic Sleep Consultants On-Line.
Organic Crib & Kids Mattress
We will accept a return on all organic crib mattresses up to 30 days from the delivery date provided they are unused and in the original packaging minus the outbound shipping costs. All customers are also responsible for their own shipping cost upon returning the product to Organic Mattress and Sleep Canada.
Luxury Series Adult Mattresses - Comfort Exchange and Return Policy
Due to the quality and high customer satisfaction of Naturepedic returns on their mattresses are exceedingly rare but they do happen from time to time. For this reason Organic Mattress and Sleep Canada along with Naturpedic do our very best to make sure you are fully satisfied with your mattress purchase.
120 Day Comfort Exchange Policy
If you are not fully satisfied after 60 days of sleeping on your mattress or topper and within 120 days of delivery, you may apply a maximum of 50% of your cost towards a new Naturepedic Luxury Series Organic Mattress or Organic Topper of equal or greater value. You will be responsible for any difference in price, applicable taxes, and new delivery charges. Your original receipt from Organic Mattress and Sleep Canada is required (If you have misplaced it or lost it simply contact us and we will send you a new one). Your original mattress will be picked up by and donated to charity. The Comfort Exchange must be exercised directly with Organic Mattress and Sleep Canada. The comfort exchange cannot be combined with any other promotions.
Since Naturepedic will never resell a used mattress, we are not able to accept any returns. We will, however, work with you as best we can to ensure a proper exchange as per the above policy if you are not completely satisfied.
It is important that you discuss details that could pose a challenge to delivery specifically doorway size, stairways, hallways, and other obstructions preventing a smooth delivery process. If Delivery is unable to be made you will be responsible for all outbound shipping costs. This is why after every mattress sale our Sleep Solutions Specialists will go over all the details to avoid any potential problems that may happen during delivery.
EOS Organic Mattresses - Comfort Exchange and Return Policy
90 Day Comfort Exchange Policy
Adjust the comfort on any top comfort layer for FREE within 90 days of your purchase not including the shipping costs. Just fill out a simple form at naturepedic.com/layerswap and order your new layers. Then, schedule a pickup for your original layers using a prepaid return label, and you're all set. You'll be issued a full refund once we receive your original layers back (so long as they're received back within 90 days of your original invoice date). It's that easy! Visit the EOS FAQ for more information.
Return Policy - Since Organic Mattress and Sleep Canada will never resell a used organic mattress, we are not able to accept any returns. We will, however, work with you as best we can to ensure a proper exchange as per the above policy if you are not completely satisfied. If more than 90 days have passed since your original purchase date, you can still order new layers, but we cannot accept any layers back. Please visit naturepedic.com/layerswap to place your order.
The OrganicPedic® by OMI
90 Day Comfort Exchange Policy
Adjust the comfort on any layer in either the Bella Duo, The Duo, and the 81 within 90 days of of receiving your mattress. If you purchase any other certified organic mattress from OMI we have a wide selection of mattress toppers that can be purchased at up to 50% off. All we ask is that you sleep on your new organic mattress for a minimum of 3-4 weeks to allow your body to properly adjust to a new sleep surface. We will always do our best! to ensure that you are completely satisfied with your organic purchase from us which is why we take the proper time to guide you through selecting the right mattress for you.
Since Organic Mattress and Sleep Canada will never resell a used organic mattress, we cannot accept any returns. however we will work with you as best we can to to ensure that you are completely satisfied your your new organic mattress purchase from us.