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Return Policy


To Initiate A Return

To initiate a return purchased on omasc.ca, please Contact Us at +1 (877) 895-7627 to request a return authorization number before shipping your product back to Organic Mattress and Sleep Canada. To see if your order qualifies for a return or exchange, please read Return Policy below.

 

Return and Refunds

 

We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange is will happen in the case of a manufacturing defect or damage to the shipment.

 

Shipping Fees

All customers are responsible for shipping costs when returning a product to us. It is also important to remember that we offer free shipping at times on select items across Canada, so when returning a product, we will issue a refund minus the shipping costs. We will provide a refund minus the shipping costs.

 

EOS® and Halcyon 180 Day Comfort Exchange

We offer a 180 Day Comfort Layer 

Swap Exchange on any EOS® or Halcyon organic mattress. Contact Us via 

email or Call Us Toll-Free +1 (877) 895-7627; you can also Chat with our

 Sleep Solutions Team On-Line.

 

Adjustable Beds and Furniture

All adjustable beds and furniture items are a final sale once they

have shipped from our suppliers or have arrived at our centres for 

White-Glove Home Delivery. If there is a manufacturing defect, either 

Ergomotion or Leggett and Platt will warranty your product and arrange 

either a replacement or service for you.