To initiate a return purchased on omasc.ca, please Contact Us at +1 (855) 751-5755 to request a return authorization number before shipping your product back to Organic Mattress and Sleep Canada. To see if your order qualifies for a return or exchange, please read Return Policy below.
We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange is will happen in the case of a manufacturing defect or damage to the shipment.
All customers are responsible for shipping costs when returning a product to us. It is also important to remember that we offer free shipping at times on select items across Canada, so when returning a product, we will issue a refund minus the shipping costs. Once the item is returned to our facility the refund is typically processed in under 24 hours.
We offer a 180 Day Comfort Layer
Swap Exchange on any Serenity All Latex or Serenity Spring organic mattress. Contact Us via email or Call Us Toll-Free +1 (855) 751-5755; you can also Chat with our Sleep Solutions Team On-Line.
All adjustable beds and furniture items are a final sale once they
have shipped from our suppliers or have arrived at our centres for
White-Glove Home Delivery. If there is a manufacturing defect, either
Ergomotion or Leggett and Platt will warranty your product and arrange
either a replacement or service for you.
