Return Policy

To Initiate A Return

To initiate a return purchased on, please Contact Us at +1 (855) 751-5755 to request a return authorization number before shipping your product back to Organic Mattress and Sleep Canada. To see if your order qualifies for a return or exchange, please read Return Policy below.


Return and Refunds


We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange is will happen in the case of a manufacturing defect or damage to the shipment.


Shipping Fees

All customers are responsible for shipping costs when returning a product to us. It is also important to remember that we offer free shipping at times on select items across Canada, so when returning a product, we will issue a refund minus the shipping costs. Once the item is returned to our facility the refund is typically processed in under 24 hours.


Savvy Rest Serenity Latex and Spring 100 Day Comfort Exchange

We offer a 180 Day Comfort Layer 

Swap Exchange on any Serenity All Latex or Serenity Spring organic mattress. Contact Us via email or Call Us Toll-Free +1 (855) 751-5755; you can also Chat with our Sleep Solutions Team On-Line.


Adjustable Beds and Furniture

All adjustable beds and furniture items are a final sale once they

have shipped from our suppliers or have arrived at our centres for 

White-Glove Home Delivery. If there is a manufacturing defect, either 

Ergomotion or Leggett and Platt will warranty your product and arrange 

either a replacement or service for you.