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Shipping and Delivery Information

Free Ground Shipping

Enjoy Free Shipping to nearly anywhere in Canada ($250 minimum). Not valid in NL, NT, NU, PE, YT, and Remote Locations. Contact Us via Email or Call Us Toll Free +1 (877) 895-7627 for a custom quote or see if your destination qualifies for Free Shipping by adding your product to your cart and adding your postal code to our Shipping Rate Calculator.

Method of Shipping

Lead Times for Canada Post/FedEx Ground

Once your order has shipped, the following approximate delivery times apply. Typical lead times are 1-6 business days for most orders.

Special/Custom orders or out of stock items, please allow 2-3 weeks approximately for delivery.

Tracking information is sent via email once our courier picks up a shipment. Customer Service will send a follow-up email in the event of any shipment delays. 

Freight Curbside Delivery via Day & Ross/Manitoulin

The majority of our orders ship via a courier, typically via Canada Post, FedEx, or UPS, foundations, adjustable beds, and unique considerations including destinations may require your order to ship via a Freight company. Every shipment includes Tailgate Service; the driver will remove the package(s) or skid and leave it on the curb. If your order qualified for Free Delivery, there will be no additional charge for this service. 

White-Glove Deluxe In-Home Set-Up

White-Glove Service is automatically available in the Greater Toronto, Edmonton Metro, and Calgary Areas. This deluxe service is also available to select areas across Canada. White-Glove includes unpacking, assembly, and placement of your new mattress, adjustable bed, or foundation. This service's cost typically starts at $375 within Canada to select cities. Removal of your old mattress is a $50 charge if this service is available in your area. Every White-Glove delivery is a two men professional delivery crew.

Damaged Freight Policy

If you receive a shipment that appears to be damaged, the shipment must be refused or marked clearly on the delivery receipt when you sign for the shipment. OMASC must be notified within 48 hrs to file a claim. If the delivery receipt or BOL (Bill of Lading) is not marked, we will have no recourse with the freight carriers. 

Shipments Refused on Delivery

Any shipments refused other than damage will be responsible for both the outbound and return shipping costs. If you need to cancel your order or change it, Contact Us before it leaves our facility. (Please note cancellations only apply if your order qualifies, please see return policy for details).